Welcome to Vending Management Services

Vending Management Services is based in Charlotte, North Carolina, and services the needs of clients throughout the United States. We effectively develop, implement, and manage consolidated refreshment vending programs – eliminating your involvement while satisfying your corporate goals and objectives. We are specialists in the administration of high-volume national accounts.

Our approach to business is personal and consultative; we want to challenge you with stimulating ideas that are centered on the often-ignored area of refreshment vending. We will conduct an in-depth analysis of your current vending status to determine the optimal mix in regards to categories, brands, packages, equipment, and service levels as well as equipment and service. We provide you with the opportunity to prudently outsource a non-core business function that will not only enhance customer and employee satisfaction but will also generate incremental revenue. You can then focus on growing your business.

Our Mission:  To satisfy the needs and exceed the expectations of our clients in regards to employee and customer satisfaction and revenue
generation through the professional development, implementation, and management of comprehensive vending programs.

Micro Markets

Micro Markets are an innovative, self-service convenience store, providing a fresh, affordable approach to food and beverage services.  Space once occupied by vending machines are transformed into a sleek in-house vending market, stocked with what your employees want.  Payment is made at a kiosk using the employees credit/debit card or thumbprint.

Revenue

Standardized Program – Implementation of a consistent, standardized program designed to support corporate goals and objectives.

Accountability – Single-source accountability through detailed consolidated statements and commission checks.

Contact Point – Single point of contact for all client location vending issues.

Compliance – Assurance of vendor compliance to corporate program.

Employee Satisfaction – Improved employee and customer satisfaction via clean, filled, and working vending equipment stocked with recognized-and desired-national/regional brands.

A nationally-recognized distributor of building products for the home improvement and construction industries was in search of ways to enhance their efforts to build customer loyalty. VMS was able to develop a comprehensive program that not only maximizes the revenue stream from soft drink vending but also builds consistency into the refreshment services. In addition, the locations are now availed the opportunity to offer other items such as coffee and popcorn free of charge to their customers.

One of the largest trucking and logistics companies in the United States was seeking ways in which to fund their NASCAR racing program. Our location surveys revealed that the refreshment vending in their locations was very fragmented and generating little revenue. VMS developed and implemented a vending management program that allowed for consistency and flexibility in regards to service levels, packages, and brand availability in the 200+ locations across the country. The program continues to generate significant revenues and is a key component in their successful NASCAR program.

A national retail chain chose VMS to manage the refreshment services in their 60+ locations. VMS has served to facilitate dialogue between this group and a major soft drink supplier to deliver local marketing programs to the locations. As part of our agreement, VMS was able to not only generate a revenue stream from vending – which now is used to help subsidize funding of some of their employee benefits programs – but also reduce other refreshment expenditures that have historically been absorbed by the locations. The decision-maker has now asked VMS to explore other areas in which we might be able to provide services to their company.

ASSOCIATE BUSINESS MEMBER – AMERICAN HEALTH CARE ASSOCIATION

For the past four years, VMS has managed the soft drink vending for a large national long-term care company. In March, 2001, this company expanded the relationship by granting VMS the rights to manage the snack vending in all locations. According to the Vice President of Contract Purchasing, this decision was based on the following: • Our track record of success with this company.

•The timeliness and accuracy of our commission payments to them.
•Our responsiveness to any service needs that arise in their locations.
•The quality of the people at VMS.

VMS is now listed as the ONLY approved supplier for refreshment services in their Authorized Vendor listing.

We are fully dedicated to satisfying client needs versus supplier needs.

No direct financial obligations to or with any supplier.

We offer full freedom of choice in regards to brands/selections.

We are experienced in providing NASCAR-related funding programs.

We conduct quarterly Customer Satisfaction Quality Audits on ALL locations.

Q: What fees or charges can I expect from Vending Management Services?
A: Unlike some companies, Vending Management Services offers our vending management services at no cost to you!

Q: Does my company need to have multiple locations to qualify as a VMS client?
A: NO! While certain services may hold more value for companies with, multiple locations we can satisfy the vending needs of larger
single-location companies as well.

Q: Why should I NOT let individual locations handle and manage their respective vending programs?
A: The time and efforts of your associates should be focused on meeting the goals and objectives of your core business – NOT
wasted on issues surrounding setting-up and monitoring the refreshment vending.

Q: Whom do I call if I have a problem with deliveries, equipment failure, etc.?
A: The toll-free number for Vending Management Services is placed on all soft drink and snack vending equipment. ONE call
to ONE number eliminates the need to deal with multiple vending operators and is all that it takes to assure that equipment once
again becomes clean, filled, and working.

Q: Besides generating revenue and having a central point of contact for service calls, why is it critical to have Vending Management Services manage my refreshment vending?
A: Part of the role that Vending Management Services plays is that of keeping you informed of current industry trends in regards to
packages, products, pricing, and equipment. This assures you that you are not only maximizing your potential revenue stream but are
also maintaining a high level of customer/consumer satisfaction.

Q: I do not have time to deal with vending. What do I need to do once I agree to the Vending Management Services program?
A: The impact on your time is minimal! Aside from sending out an initial notice to all locations, your involvement will be limited to
periodic business reviews (Unless OPENING YOUR COMMISSION CHECK is considered involvement!)

Q: My locations use what little funds that may have been generated from vending to support employee parties, etc. Can this practice be continued?
A: Absolutely! Vending Management Services will maximize the revenues and can direct the payment to locations or to
the corporate office. Either way, a detailed statement indicating the revenues generated by location will be issued to assure single-source accountability.

Q: I hear complaints from some locations about vending (pricing, selection, service, etc.) while other locations seem to be pleased with their provider? Can this situation be resolved?
A: Once again, Vending Management Services can solve the problem surrounding consistency. By dealing with through large network of
soft drink and snack suppliers, Vending Management Services will guarantee consistency via compliance to the agreed-upon program.

Q: I have been told that the only way to gain benefits from a “national” program is to sell one brand exclusively. Is this correct?
A: NO! While there may be situations whereby this approach meets your corporate goals and objectives, Vending Management
Services utilizes a “freedom of choice” approach that offers flexibility while maintaining consistency.

Q: I want to offer the lowest vend price possible as a benefit to my employees. Can you satisfy this need?
A: Yes! Once again, Vending Management Services works WITH YOU to design a program to meet YOUR objectives, then monitors
the program to assure compliance.